Returns and exchange policy

1. Eligibility for Returns/Exchange

  • Returns/exchanges are accepted within  48 hours of delivery.

  • Item must be unused, unworn, and in original packaging.

  • For hygiene reasons, earrings cannot be returned or exchanged unless damaged/defective.

2. Damaged or Wrong Item

  • If you receive a defective, damaged, or incorrect product, please email us at nakshatrajewelry2@gmail.com within 24 hours of delivery with photos of the product and packaging.

  • We’ll arrange a free replacement or refund after verification.

3. Non-Returnable Items

  • Earrings (due to hygiene).

  • Items bought on final sale/discounts above 30% (unless defective).

  • Customized or personalized jewelry.

4. Process for Returns/Exchange

  • Email us atnakshatrajewelry2@gmail.com with your order details.

  • Once approved, ship the product back to us at the address provided.

  • After inspection, we’ll process your exchange or refund within 7–10 business days.

5. Refunds

  • Refunds are initiated to the original payment method (UPI, card, wallet, etc.).

  • Shipping charges are non-refundable unless the item was defective/wrong.

6. Exchange Option

  • You can exchange your order for a different size/design (price adjustments will apply if needed).

  • Exchanges are allowed once per order.

✨ At Nakshatra, your satisfaction matters most. We’re here to ensure your shopping experience is as smooth and sparkly as your jewelry.